Ticketless & Cashless parking is coming to Marketplace!

Exciting changes are coming to Marketplace Gungahlin! We are upgrading our parking system to a ticketless solution, making your visit even more convenient.

Our new ticketless parking system will allow for a smoother and more efficient experience. Instead of taking a paper ticket upon entry, cameras will capture your vehicle’s number plate, making it easier to enter and exit without the hassle of lost tickets.

For those staying beyond the free parking period, paying for parking will be just as easy. Here’s what you need to know:

• Pay stations will be cashless – only card payments will be accepted. Please see Map below

• We will have two pay stations conveniently located on P1 and near Big W.
• Payments can also be made via mobile for added convenience.

As we transition to this new system, some entrances and exits may be temporarily closed. Stay updated by following our social media pages, where we’ll share real-time updates on any changes to access points.

We appreciate your patience during this upgrade and look forward to providing a more convenient and eco-friendly parking experience at Marketplace Gungahlin!

Please see below for Frequently asked questions:

Q. Why should customers register online?
A: Customers are encouraged to register their vehicle registering number and credit or debit card details online [Website coming soon]. Once registered, customers can elect to stay longer than two hours and the fee will automatically be charged to the credit or debit card. This saves time trying to coordinate payment on exit of the Centre.

Q. How do I register?
A: 24 hours before visiting the Centre, register your details online [Website coming soon]. On your next visit, proceed directly to the exit and the parking fee will be automatically charged to your registered credit or debit card.

Q: Will my personal details be kept secure?
A: Marketplace Gungahlin will keep all personal details secure in accordance with the ACT Privacy Policy.

Q: What happens if customers leave the Centre and come back later?
A: Customers are entitled to two hours free* parking when visiting the Centre. When returning to the car park in the same day, an additional two hours free* parking will be available if your time of car park entry is more than 30 minutes after exiting.

Q: What are the fees?
A: Our fee’s will remain the same with no changes.

Q: Will there be staff to help?
A: Customers when requiring assistance can contact staff by pressing the call button at any exit or pay station machine.

Q: Will retailer staff be able to purchase car park passes and how will this be completed?
A: Customers will be able to purchase E-Tickets, which will work in the same way as previous car park passes.

Q: If I have an old pass, what do I do with it? Will I have to purchase a new one?
A: Communications will be made available on how we transition from the current card pass system in place to the new one as we roll out the new ticketless system.