National Australia Bank
The National Australia Bank are committed to providing customers with quality products and services, fair fees and charges, plus help, guidance and advice.
National Australia Bank Group (the Group) is a financial services organisation with over 12,700,000 customers and 42,000 people, operating more than 1,700 stores and business banking centres globally.
Their major financial services franchises in Australia are complemented by businesses in New Zealand, Asia, the United Kingdom and the United States. Each of their brands is uniquely positioned, but built on a common commitment to provide customers with quality products and services, fair fees and charges, and relationships built on the principles of help, guidance and advice.
NAB aim to be Australia and New Zealand’s most respected bank. Their strategy focuses on what they do best, in order to deliver superior returns for shareholders. They’ve focused on investing in Australia and New Zealand businesses, delivering a great customer experience and improving delivery and execution.
For more than 150 years, NAB has been the champion of Australian business and they aim to remain that champion today by investing in their strengths – putting more resources in serving small and medium businesses and a continuing specialisation in Agribusiness, Health, Government and Education. In Personal Banking, NAB have led the industry by advocating for their customers, with a track record that speaks for itself. They continue to invest in home lending and wealth solutions and ensure their customers are front and centre.
NAB are listening and responding to customers’ feedback and shaping our products and services to better meet their needs. They’re also digitising the business, innovating for simplicity and reliability and building lifelong customer relationships.
The bank is working to improve how they execute change and transform processes for speed and reliability. A performance management framework provides NAB with a detailed view of how they’re performing, driving greater accountability.